CONSULTING SERVICES

Are you looking for effective strategies to help you find and keep direct-care workers?

PHI can help you:

• Fill vacancies
• Reduce turnover
• Develop a more stable and skilled workforce
• Improve quality of care

We offer our clients - including individual employers, federal and state agencies, and worker and consumer organizations - a range of services, in a variety of formats:

• Introductory Presentations and Workshops
• Educational Programs for all levels of staff
• On-site Consultation Services
• Research, Analysis and Advocacy Strategies

Our Consulting team includes experts in nursing home and home care management, adult education, aging and disability services, organizational development, and health care and workforce policy.

Consulting Services
PHI's consultants begin all projects with an assessment of our client's particular challenges; we then design our assistance to meet our client's immediate needs and objectives. Depending on your goals and resources, we can provide targeted workshops or trainings or we can work with your organization over an extended period of time, providing assistance as you transform your culture of turnover to a culture of retention.

PHI's consultant team is ready to help you:

Find and Keep Direct Care Workers

• Design effective recruitment strategies
• Implement peer mentor programs
• Train frontline supervisors to use a "coaching" style of supervision
• Link new workers to supportive services
  

Improve Quality Care

• Create more effective entry-level and advanced training programs
• Improving problem-solving and communications skills of frontline staff
• Identify and adopt client-centered caregiving practices
• Build a leadership team that engages the entire workplace community in innovation and change

Develop Public Policy Initiatives

• Research and analyze workforce dynamics
• Build stakeholder coalitions and advocacy skills
• Formulate policy solutions
  

Getting Started
One of the first questions clients often ask is "where do we begin?" The first step is to contact us.

We'll begin by talking with you and developing a picture, together, of the challenges you face in stabilizing your direct-care workforce. Next we'll offer you several options, from providing some introductory presentations or specific workshops and trainings to an on-going relationship in which we help your organization engage in a deeper change process.

For more information, contact Steven Dawson at 718-402-7471, or e-mail. Talk with us about how we have helped employers and policymakers tackle the challenges of poorly trained staff, high turnover, and compromised care - and how we can customize our services to meet your specific needs.

Workshops and trainings are provided at a reasonable daily rate; longer-term relationships are generally defined by an agreed-upon contract that defines our scope of work, time commitment, and compensation