Clients & Testimonials

Continuing Care Retirement Communities

We have seen significant improvements in quality of care, including sharp reductions in urinary tract infections and pressure ulcers. [Read the Case Study]

Deb Symonds | Director of Nursing, Orchard Cove


Nursing Homes

Our work with PHI has moved our organization much closer to being truly person-centered. All this translates directly to better care and quality of life for our residents.

Mark Kator | President, Isabella Geriatric Center


Home Care Providers

Coaching Supervision has transformed the culture of this organization. We have seen improvements in job satisfaction — along with improvements in retention, because when people are happy, they tend to stay where they are. [Read the Case Study]

Marki Flannery | President, Partners in Care


State Surveyors

PHI's Coaching Approach turned out to be more than just a communication tool -- actually, a leadership model that involves learning to speak directly and authentically.

Matt Younger | Administrator, Missouri Dept. of Health & Senior Services


Developmental Disability Services

Our staff are now able to step back and think intentionally about how they contribute not only to the people's lives they support but the larger vision of a team. [Read the Case Study]

Jessica O'Connor | Training Coordinator, Monadnock Developmental Services


Managed Care

PHI helps us to stay focused on what is important – providing person-centered care management and achieving quality health outcomes, while meeting regulatory requirements. [Read the Case Study]

Regina Estela | Chief Operating Officer, Independence Care System


Small House Models

Susan Frazier Ryan

PHI's communication and coaching skills have been essential in nurturing the empowered and creative relationships that are central to The Green House® model. [Read the Case Study]

Susan Frazier Ryan | Senior Director, GREEN HOUSE Project


Assisted Living

Gus Noble

Our small homes for people living with dementia would not have been possible without the education, training, and deep knowledge of PHI consultants. [Learn More]

Gus Noble | President, Illinois St. Andrew Society, Caledonian House

Genesis Health Care

Mary Tess Crotty

The PHI team has brought talent, experience, imagination, and humanity to meet us where we are as an organization and truly collaborate for learning and change. [Read the Best Practice]

Mary Tess Crotty | VP of Quality Improvement, Genesis Health Care


Loretto PACE CNY

After implementing the PHI peer mentoring program at PACE, retention of new employees rose from 52% to 83%. The program was so successful, we decided to expand it throughout Loretto. [Read the Case Study]

Penny Abulencia | Vice President, Loretto PACE CNY


Community Health & Hospice

As an executive director, I cherish the gift of time. My staff have learned to work together to solve problems at the appropriate level, leaving me the ability to focus on strategic issues." [Read the Best Practice]

Margaret Franckhauser | Executive Director, Community Health & Hospice


The Edgewood Centre

PHI is unique among culture change consultants. They are truly excellent educators who helped our staff develop crucial communication skills necessary to deliver highly personalized services and supports. [Read the Case Study]

Tricia Cummings | Administrator, Edgewood Centre


Cooperative Home Care Associates

We have partnered with PHI for two decades in developing and refining our nationally recognized training program. [Read the Best Practice]

Gloria Pichardo | VP of Clinical Services, Cooperative Home Care Associates


Rader Consulting

Coaching supervision is one of the most powerful tools nurses can have to help them support person-directed care. It is an invaluable resource and a masterfully developed training. It has the potential to reduce turnover and retain the best employees.

Joanne Rader | RN, MN, PMHNP, Consultant


Terrace Communities

After experiencing the positive impact of implementing the Coaching Approach at my previous workplace, I asked PHI to deliver the train-the-trainer at Terrace Communities. I am confident we will see the same positive outcomes here.

Cathy Leone | Vice President of Residential Services


Partners HealthCare at Home

The skills taught by PHI have been critical in helping our organization face the rapidly changing health care environment with confidence and a positive attitude.

Judith Flynn | Vice President, Patient Care Quality, Compliance Officer


Best Choice Home Health Care

We have found that the PHI method of teaching truly engages both the instructor and the participants and that everyone has been changed by the experience--for the better.

Amy Leshner Thomas | Vice President


Indiana State Department of Health

The training was very well received and has really had an impact on how supervisors interact... we will be rolling out training to all field staff.

Kim Rhoades | Director, Division of Long Term Care

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