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Senior Workforce Intervention Specialist

July 6, 2023

PHI’s Senior Workforce Intervention Specialist works to improve job quality for direct care workers by contributing to the development, implementation, and evaluation of PHI’s practice-based employment and training models. As a part of PHI’s Workforce Innovations Team (WIT), they will specialize in leading engagements related to operationalizing and evaluating meaningful advancement opportunities that expand the direct care career ladder; additionally, they may support programs aimed at strengthening recruitment and retention practices, creating a coaching culture, developing adult-learner centered training, and assessing direct care job quality. Outstanding skills in critical thinking, proactive leadership, written and verbal communication, relationship building, and workforce and organizational development are essential for success in this role.


  • Lead the implementation of PHI practice-based job quality interventions, including creating and maintaining work plans and timelines, managing partner relationships, executing project activities, and reporting progress to PHI’s Vice President of Workforce Innovations through verbal and written communication.
  • Build and manage relationships with numerous strategic workforce partners – including long-term care employers, payors, advocates, and others – to support collaboration and the successful integration of job quality practices.
  • Provide technical assistance and consulting to project-based partners to support program design, implementation, and evaluation; this will include intensive, hands-on support to project partners to assess and modify organizational practices in support of implementing and maintaining workplace environments conducive to high-quality direct care jobs.
  • Routinely meet programmatic deadlines and proactively communicate impediments to the Vice President of Workforce Innovations.
  • Produce high-quality project deliverables in line with PHI and WIT acceptance criteria including PowerPoint slide deck presentations, external and internal reports, project worksheets, assessment tools, workflows, and other items as needed to meet project goals.
  • Plan, facilitate, and document meetings, informational sessions, webinars and other interactions with external partners; this could include coordinating planning with WIT and other PHI staff members, sending meeting invitations and conferencing information to attendees, creating and disseminating agendas, facilitation, documenting and archiving associated notes, and establishing next steps.
  • Collaborate with WIT staff to coordinate team roles, optimize efficiency, and meet project goals.
  • Work with WIT staff to support the development of PHI’s online and in-person workforce training curricula; act as a subject matter expert to inform the creation of contextualized content that reflects the lived experiences of workers within a PHI intervention.
  • Work with WIT to apply principles of diversity, equity, and inclusion to PHI’s job quality models; contribute to the development of new workforce training and practice strategies aimed at improving job quality for a diverse direct care workforce.
  • Collaborate with PHI’s Vice President of Research and Evaluation and Vice President of Workforce Innovations to develop and implement evaluation efforts that build the evidence base for sustained investment in direct care job quality interventions.
  • Collaborate with PHI’s Director of Philanthropy to provide project data and information as needed to support funder reporting and communication efforts.
  • Serve as a resource to PHI’s Policy Team on workforce and organizational development practices as needed.
  • Promote PHI’s school of thought and the dissemination of effective practice models through speaking at conferences, contributing to PHI’s blog, and cultivating external relationships to bring in new business.


  • Minimum five years’ experience in workforce and organizational development, preferably within the long-term care, aging, and/or disability sectors.
  • Proven experience successfully designing, leading, and evaluating complex interventions from inception to completion in alignment with organizational strategic impact aims.
  • Advanced ability to show proactive, independent leadership while maintaining communication and connection to team members.
  • Experience working within an Agile framework preferred, though not required.
  • Experience with adult-learner centered curriculum development and facilitation preferred though not required.
  • Experience with facilitating interactive adult-learner centered training in-person and online preferred but not required.
  • Experience working effectively with and facilitating collaboration among diverse individuals and groups.
  • Ability to manage several complex projects simultaneously, often under tight deadlines.
  • Excellent writing skills, including the ability to write in a variety of formats for a range of audiences.
  • Outstanding public speaking skills across a range of audiences.
  • Strong computer skills, including Microsoft Office Suite.
  • Commitment to – and experience with – racial, gender, and economic justice.
  • Moderate travel required.
  • Bachelor’s degree required, Master’s degree or equivalent experience preferred.


The Senior Workforce Intervention Specialist reports to PHI’s Vice President of Workforce Innovations.


PHI’s national headquarters are at 261 Madison Avenue, Suite 913, New York, NY, 10016. This position is remote with a preference for candidates in the NYC area.


PHI is a national organization committed to strengthening the direct care workforce by producing reliable research and analysis, leading federal and state advocacy initiatives, and designing groundbreaking workforce interventions and models. For 30 years, we have brought a 360-degree perspective on the long-term care sector to our evidence-informed strategies throughout the country.


This is a full-time, salaried position with a base salary range of $90,000 – $105,000 per year, commensurate with skills and experience.

PHI provides a comprehensive benefits package effective on the date of hire. Health benefits include: a sponsored medical plan, an employer-paid dental plan, and an optional vision insurance plan. In addition, PHI offers basic life insurance, an EAP, a 401(k), flexible spending plans for medical, dependent care, and commuter expenses; 27 days of earned leave, paid holidays, a holiday break at the end of December, family leave, parental leave, professional development, and cell phone reimbursement.


To apply, email a cover letter with your resumé to Please indicate “Senior Workforce Intervention Specialist” in the subject line.

Application deadline: August 6, 2023

PHI is committed to ensuring a diverse staff. Women, people of color, immigrants, LGBTQ+ people, older adults, and people with disabilities are encouraged to apply.

We do not discriminate on the basis of gender, race, color, creed, religion, age, ethnicity, sexual orientation, gender identity and expression, transgender status, marital status, national origin, domestic violence victim status, genetic information, disability or handicap, veteran or military status, or any other characteristic protected by law.

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