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Detroit-Area LTSS Employer Partnership: Building stronger organizations through better communication

April 24, 2014


Tells the story of PHI’s Coaching Approach intervention at three Detroit-area long-term care organizations. The case study details how PHI trainers used a top-down approach to disseminate “coaching communication” skills throughout each organization. It also provides evidence that the training has improved communications at each location.

Contributing Authors
Ozga, Matthew

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