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Can Home Care Companies Manage Overtime Hours? Three Successful Models

Report
February 1, 2012

This report presents case studies of three home care employers that have successfully managed worker overtime hours, while still retaining the elements of quality care and quality jobs. The profiled employers are Community Care Systems, Inc., in Illinois; Cooperative Home Care Associates, in New York; and Addus HealthCare, Inc., which operates in 19 states.

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Key Takeaways

Thin margins have made it necessary to minimize overtime while maintaining quality of care and of jobs.
Three case studies use similar practices to manage overtime despite differences in load, area, and business model.
Practices include electronic timekeeping, incidental hours pick up, proactive scheduling, and splitting cases.
 
Contributing Authors
Seavey, Dorie, and Alexandra Olins; PHI
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