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PHI Coaching Approach Demonstration Yields Positive Outcomes for Employers

August 1, 2011

This report documents the PHI Center for Coaching Supervision and Leadership (CCSL) program, funded by the John A. Hartford Foundation and the Atlantic Philanthropies. The goal of the 4-year CCSL program was to refine the PHI Coaching Approach to Supervision. Five nursing homes and 6 home health agencies took part in CCSL. The report documents numerous positive results, including increased job satisfaction, improved efficiencies, and better quality of care.

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Key Takeaways

The PHI Coaching Approach teaches skills to build healthy organizations, starting with leaders and supervisors.
Direct care worker job satisfaction was included in the Coaching Approach.
The Coaching Approach led to improvements in quality of care.
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