Ararat Nursing Facility: Sustaining excellence through quality improvement systems, trust, and teamwork

PHI

This case study of Ararat Nursing Facility in California is part of PHI’s series ”The Business of Caregiving.” Some of the reasons why Ararat is identified by PHI as an exemplary employer are: its resident-centered care teams; its five-tiered career ladder, which features wage increases at each level; and its innovative Performance Improvement/Quality Improvement (PIQI) program, which helps employees, residents and family members easily identify and fix any problems that may occur within Ararat.