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Organizational & Leadership Development

We create more effective leaders and help organizations transform their systems and structures.

Across the country, long-term care providers share a commitment to providing optimal, person-centered care and creating a culture that respects their employees. To achieve both, quality training is critical. However, it alone can’t shift longstanding norms and practices—what’s required are changes in leadership approach as well as organizational systems and structures. When leaders are fully equipped to align operating systems and structures with their organizations’ mission, vision, and values, then genuine and transformative change is possible.

Organizational Development

PHI helps providers identify internal patterns and practices that either strengthen or detract from the desired workplace culture. Our approach begins by assessing the organization’s strengths and challenges. We help providers develop and refine their mission, vision, and values, as well as create a change strategy and workplan. We offer executive coaching and work closely with both cross-functional staff teams and management to implement a new approach. Finally, we help develop a range of internal systems that promote quality care through quality jobs.

Leadership Development

Leaders are key to the success of any change initiative. To promote effective leadership, PHI offers customized education, workshops, and consultation that expand the skills and perspectives of senior leaders and middle managers working in long-term care. We work to strengthen leadership teams, develop the leadership capacity of frontline managers, and support individual leaders as they manage the change process. Our approach to leadership development draws heavily from the PHI Coaching Approach®—a requirement for creating a strong workplace culture.

Key Takeaways

Effective leadership inspires staff commitment and leads to high-quality care.
Changes in organizational systems and structures are essential for shifting organizational culture.
PHI’s leadership development equips senior leaders in long-term care to manage change.

By the Numbers: Organizational and Leadership Development


Estimated annual cost savings from organizational efficiency per supervisor who received leadership training through PHI's Center for Coaching Supervision and Leadership (CCSL). Source: PHI, 2017


Percentage of supervisors and managers who reported a decrease in time spent solving other employees’ problems following PHI supervision training. Source: PHI, 2017


Percentage of home care workers who believed their supervisors were respectful after their supervisors received PHI training. Source: VNSNY Center for Home Care Policy & Research, 2015.

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