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Long-Term Living Touts Coaching and Relationship-Centered Care

May 30, 2013

Long-Term Living recently published an article featuring the impact of coaching interventions in long-term care settings.

In the article (pdf), by freelance writer Alan Richman, PHI Coaching and Consulting Services Director Susan Misiorski is quoted saying that coaching focuses on building “a relationship-centered approach to supporting the growth and development of others.”

The article specifically cites the PHI Coaching ApproachSM as an especially successful example of a coaching intervention.

Several organizations and facilities that have implemented the PHI Coaching Approach are spotlighted in the piece. 

For example, Orchard Cove, a continuing care retirement community in Massachusetts, has adopted PHI Coaching in recent years, with strong results.

The incidence of falls, urinary tract infections, and pressure ulcers among residents has dropped noticeably since coaching was introduced there.

Meanwhile, the Edgewood Centre, home to 156 elders in New Hampshire, reported a substantial decline in worker callouts after implementing coaching, suggesting that workers are “more satisfied with their jobs as a result of the changes implemented,” Richman writes.

Misiorski notes that, at the core of any coaching intervention, the key is communication — and strong communication becomes deeply entrenched in any organization that adopts coaching.

“For coaching like this to be effective, the communication skills must be embedded deeply throughout the organization,” Misiorski said. “One or two coaches cannot have consistent meaningful impact 24 hours a day with the number of [elders] and employees that need support.”

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