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The business case for investing in staff retention: Can you afford not to?

March 28, 2014

IHCA Insight – Indiana Health Care Association

Outlines the problem of high turnover among the direct-care workforce, and explains why managers of long-term care organizations should be concerned. Citing PHI data, the article notes that each direct-care worker who leaves her job costs the company an estimated $2,500 a year. The authors argue that providers that invest in their direct-care workforce — for example, by introducing training such as PHI Coaching Supervision, or by creating a career lattice for workers — can successfully offset the high costs of turnover.

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Contributing Authors
Farrell, David, and Steven Dawson

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