Sign Up to Receive PHI Alerts

Updates: COVID-19 and the Direct Care Workforce

March 27, 2020

*Last updated August 4, 2021

The COVID-19 pandemic has altered our world and created a growing crisis in the health and long-term care systems. Direct care workers are on the frontlines of this crisis, ensuring that older people and people with disabilities remain safe, healthy, and supported. These workers are also at risk of infection yet often lack the benefits and resources they need to support themselves when they get sick. Their employers—nursing homes, assisted living facilities, home care agencies, and others—are also in urgent need of financial support and practical guidance.

We’ve launched this resource page to provide regular updates on the implications of COVID-19 for the direct care workforce, including original articles and analysis from PHI, links to government resources, and any resource we develop to support both workers and providers through this epidemic. Together, we can get through this moment.


Guidance for Providers. Here are five immediate steps that nursing homes, home care agencies, and other providers can take to support direct care workers through the COVID-19 crisis.

PHI Survey. We want to hear from long-term care employers, direct care workers & others about the barriers they’re facing to addressing the coronavirus. Please take 5 minutes to complete this ongoing survey, which will help inform our national response.

Support New York’s Direct Care Workforce. Help PHI and Cooperative Home Care Associates support these workers. Donate now.

Learn how our services and workforce innovations can support you in this time of crisis.

Contact our PHI experts, who can help explain the implications of this moment for direct care workers, the industry, and our government.


For other media coverage of direct care workers and the coronavirus, please follow us on Twitter, Facebook and LinkedIn.


Centers for Disease Control and Prevention (CDC)

World Health Organization (WHO)

State health departments (CDC)

Local health departments (NACCHO)


Contributing Authors

Caring for the Future

Our new policy report takes an extensive look at today's direct care workforce—in five installments.

Workforce Data Center

From wages to employment statistics, find the latest data on the direct care workforce.