Partners in Care: How the nation’s largest home health agency is transforming its culture
January 1, 2012
PHI and the Pioneer Network
This case study provides an in-depth look at Partners in Care, the country’s largest home care agency. Partners in Care was experiencing disciplinary problems, low staff morale, and a high turnover rate when it began participating in the PHI Center for Coaching Supervision and Leadership. The training measurably improved morale and retention throughout the New York City-based agency; Partners in Care plans to extend Coaching training to all 9,500 of its home health aides.