Partners in Care: How the nation’s largest home health agency is transforming its culture
January 1, 2012
PHI and the Pioneer Network
This case study provides an in-depth look at Partners in Care, the country’s largest home care agency. Partners in Care was experiencing disciplinary problems, low staff morale, and a high turnover rate when it began participating in the PHI Center for Coaching Supervision and Leadership. The training measurably improved morale and retention throughout the New York City-based agency; Partners in Care plans to extend Coaching training to all 9,500 of its home health aides.
Caring for the Future
Our new policy report takes an extensive look at today's direct care workforce—in five installments.