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PHI Experts Provide Tips for Overcoming Resistance to Organizational Change

May 3, 2012

In an April 24 Long-Term Living blog post, PHI Organizational and Executive Coach Sara Joffe and Susan Misiorski, PHI director of coaching and consulting services, identify a key skill to help nursing home leaders manage staff resistance to organizational change.

Active listening, writes Misiorski, will help those who are implementing change to discover the “background story that underlies staff resistance,” allowing them to “address root problems, rather than symptoms, and thereby make change stick.”

Misiorski, drawing from her experience working with dozens of nursing home leaders who faced opposition when they attempted to make changes at their facilities, reports that leaders who have developed their active listening skills have turned “resisters” into “champions for change.”

— by Matthew Ozga

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