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Conflict Between Nursing Home Staff and Residents’ Families: Does it Increase Burnout?

September 1, 2009

In this study examines the influence of conflict between nursing home staff and family members of residents on staff burnout.

To  see the original source, click here.

Key Takeaways

Conflict with family members increases staff burnout and decreases staff satisfaction.
Conflict increases when staff members feel they do not have enough time to complete required tasks.
Conflict decreases when staff perceive that family members have care expectations that are similar to their own.

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