Consequences of Empowered CNA Teams in Nursing Home Settings: A Longitudinal Assessment

This report finds that creating work teams that empower certified nursing assistants (CNAs) appears to have a positive effect on certified nursing assistant performance, particularly if consistent management involvement and follow-up is applied. Positive effects include increased CNA empowerment; better CNA performance; improved resident care and choices; and improved procedures, coordination, and cooperation between CNAs and nurses.

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