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Consequences of Empowered CNA Teams in Nursing Home Settings: A Longitudinal Assessment

Journal Article
June 1, 2007

This report finds that creating work teams that empower certified nursing assistants (CNAs) appears to have a positive effect on certified nursing assistant performance, particularly if consistent management involvement and follow-up is applied. Positive effects include increased CNA empowerment; better CNA performance; improved resident care and choices; and improved procedures, coordination, and cooperation between CNAs and nurses.

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Key Takeaways

Work teams increased CNA empowerment and performance, improved working relationships, and possibly reduced turnover.
Work teams improved resident care and choices.
Empowered CNA work teams can help move toward a person-centered model of care.

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