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THE NATIONAL DIRECT CARE WORKFORCE RESOURCE CENTERTHE NATIONAL DIRECT CARE WORKFORCE RESOURCE CENTER
Policy ResearchReports & Multimedia

Does Race Influence Conflict Between Nursing Home Staff and Family Members of Residents?

Report
November 1, 2011

Using a representative sample of nursing assistants, this study addresses two research questions: 1) Do Black nursing assistants perceive a higher level of conflict with residents’ family members than White nursing assistants? and 2) Is the relationship between race and conflict mediated by staff members’ perception that family expectations of care are similar or dissimilar from their own?

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Key Takeaways

Results indicated that race was not a predictor of staff perception of conflict with family members.
Black nursing assistants were more likely to perceive that their care expectations differed from resident families.
It is important to establish pathways for communicating expectations between nursing staff and residents’ families.
 
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