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Michigan’s “Building Training…Building Quality” Personal and Home Care Aide State Training Program: Final Report For the Michigan Office of Services to the Aging

August 1, 2014

This report evaluates the “Building Training…Building Quality” (BTBQ) program in Michigan, one of six Personal and Home Care Aide State Training demonstration programs funded by the Affordable Care Act. Developed as a state-academic-community partnership, BTBQ targeted personal care aides who support older adults and people living with disabilities participating in Michigan’s MI Choice waiver program.

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Key Takeaways

Multi-stakeholder involvement was key to the success of the BTBQ training program.
Person-centeredness and good communication skills are essential to high-quality personal care services.
It is vital to address learner barriers to success through economic and workforce development investments.

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