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Northern New England LEADS Institute: An Evaluation

Report
January 1, 2008

This report evaluates measurable outcomes of the LEADS Institute, an initiative that sought to develop person-centered care at 12 long-term care facilities by providing training, technical assistance, and cross learning opportunities. Interviews with stakeholders, job satisfaction and work environment surveys, data on turnover and absences, document review, and ”lessons learned” discussions provide evidence of improvements in management, job quality, public policy, and the quality of communication within long-term care settings.

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Key Takeaways

Five of 9 sites implementing the LEADS initiatives achieved improvements on at least one of turnover or call outs.
LEADS sites found improvement in work environment surveys and workers’ job satisfaction.
It is important to go beyond training to institute organizational changes that support culture change.
 
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