Northern New England LEADS Institute: An Evaluation

This report evaluates measurable outcomes of the LEADS Institute, an initiative that sought to develop person-centered care at 12 long-term care facilities by providing training, technical assistance, and cross learning opportunities. Interviews with stakeholders, job satisfaction and work environment surveys, data on turnover and absences, document review, and ”lessons learned” discussions provide evidence of improvements in management, job quality, public policy, and the quality of communication within long-term care settings.

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