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Providing Culturally Competent Care: Meeting The LTSS Needs of Dually Eligible Beneficiaries

January 1, 2018

This webinar focuses on how to identify LTSS preferences, values, and needs of members from diverse cultural backgrounds. It addresses provision of services with cultural sensitivity and training the LTSS workforce in strategies to achieve cultural competence. Speakers share concrete strategies for effectively meeting beneficiaries’ LTSS needs, in both institutional and community-based settings, while respecting diverse cultural preferences.t

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Key Takeaways

Minority groups experience disparities in LTSS, i.e. higher rates of rehospitalizAation and lower quality of care.
Providers need to meet cultural and linguistic needs, values, and preferences to address LTSS minority disparities.
Providing culturally competent care is a key aspect of delivering a person-centered, improved customer experience.

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