Satisfaction with Massachusetts Nursing Home Care Was Generally High During 2005-09, With Some Variability Across Facilities

This article presents findings from a series of satisfaction surveys conducted in Massachusetts between 2005 and 2009. Nursing home residents were asked whether they were satisfied with the quality of care they received. The survey results indicate that satisfaction with care quality was high across the board, but particularly in facilities that had higher staffing levels and/or are run by a nonprofit or government entity.

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