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Satisfaction with Massachusetts Nursing Home Care Was Generally High During 2005-09, With Some Variability Across Facilities

Journal Article
August 1, 2013

This article presents findings from a series of satisfaction surveys conducted in Massachusetts between 2005 and 2009. Nursing home residents were asked whether they were satisfied with the quality of care they received. The survey results indicate that satisfaction with care quality was high across the board, but particularly in facilities that had higher staffing levels and/or are run by a nonprofit or government entity.

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Key Takeaways

On average, satisfaction with Massachusetts nursing homes was high.
Satisfaction was associated with higher staff levels, fewer citations, and non-profit or government ownership.
Findings suggest that including consumer perspectives would improve CMS nursing home quality reporting efforts.

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