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THE NATIONAL DIRECT CARE WORKFORCE RESOURCE CENTERTHE NATIONAL DIRECT CARE WORKFORCE RESOURCE CENTER
Policy ResearchReports & Multimedia

Tardiness: What Does an Effective Supervisor Do?

Video
April 1, 2013

This video provides a scenario in which a staff member has been late multiple times and has been asked to speak with her supervisor. It shows how the PHI Coaching Approach℠ can lead to more effective supervision.

To see the original source, click here.

Key Takeaways

Without the coaching approach, there is ineffective communication between the aide and supervisor.
With the coaching approach, effective communication gets to the cause to find a better solution.
Brainstorming solutions helps the aide and supervisor find a mutually agreeable solution to maximize success.
 
Contributing Authors
PHI
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