The Cost of Frontline Turnover in Long-Term Care

This report details information about the cost of turnover among direct-care workers. The report argues that it is important to track these costs and presents a framework for measuring them. Research findings suggest: an expanded accounting model provides the most accurate estimate of turnover costs; frequently overlooked indirect costs may be substantial; and the direct cost of turnover is at least $2,500 per frontline worker. The report offers recommendations for providers, policy makers, and researchers.

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