Training and Credentialing Direct Service Workers: Key Considerations for Health Plans
Brief
January 1, 2013
This brief outlines considerations for training and credentialing direct care workers in both traditional service models and participant-directed programs. Many states have implemented or are considering implementing competency-based training and credentialing for direct care workers.
This brief provides strategies for recruiting and retaining a diverse direct care workforce. It includes approaches for inclusive hiring practices, supporting staff through inclusivity, and proving comprehensive training for direct care workers, and more.
Provider agencies may need incentives or other support to provide training to their direct care workers.
State training requirements for direct care workers are often different across occupations and programs.
