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Training Culturally Competent Direct Care Workers: Key Considerations for Long-Term Services and Supports Providers

January 1, 2019

Developing a culturally competent LTSS workforce is particularly important for providers serving individuals dually eligible for Medicare and Medicaid, nearly half of whom need LTSS. This brief focuses on strategies for training direct care workers in cultural competence.

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Key Takeaways

Organizations can stress inclusion by reviewing policies that support diversity and culturally competent practices.
Focus training on cultural elements important services: identity; communication; and family involvement in care.
Use adult learner-centered methods of training to emphasize experiential learning and skills development.

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