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Understanding Nursing Home Worker Conceptualizations about Good Care

Journal Article
January 1, 2012

This qualitative study explores how direct care workers in nursing homes conceptualize good care and how their ideas are influenced by their work environment and their relationships with residents. The results revealed that direct care workers equate good care with resident outcomes, including cleanliness, comfort, and happiness. Good care also included affectionate, respectful, and patient attitudes in the delivery of care.

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Key Takeaways

Nursing assistants balance different perspectives and priorities in determining how to provide "good care."
It is important to communicate accurate and consistent messages to nursing assistants about good nursing home care.
Nursing assistants' work environment can help or hinder their efforts to provide good care.

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