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“Who’s Caring for Us?”: Understanding and Addressing the Effects of Emotional Labor on Home Health Aides’ Well-Being

Journal Article
December 1, 2019

This study includes analysis of four focus groups with home care workers in New York City convened to explore the emotional demands of their work. Findings suggest that numerous factors influence workers’ emotional well-being including: trust relationships with clients; the influence of client families and agency supervision; and recognition and support of emotional demands.

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Key Takeaways

Trusting relationships with clients were central to aides’ emotional well-being.
The emotional well being of workers can be influenced by client families and agency supervisors.
Recognizing and supporting the emotional demands of caring work is crucial to strengthening the workforce.

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