“Who’s Caring for Us?”: Understanding and Addressing the Effects of Emotional Labor on Home Health Aides’ Well-Being
Journal Article
December 1, 2019
This study includes analysis of four focus groups with home care workers in New York City convened to explore the emotional demands of their work. Findings suggest that numerous factors influence workers’ emotional well-being including: trust relationships with clients; the influence of client families and agency supervision; and recognition and support of emotional demands.