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Work-Life Differences and Outcomes for Agency and Consumer-Directed Home-Care Workers

Journal Article
August 1, 2004

This article examines the consumer-directed home care workforce, differentiating between consumer-directed and agency workers. The authors evaluated the working conditions, job satisfaction, worker demographics, ethnicity, and education of consumer-directed workers. The report found that consumer-directed workers face unique pressures, are more likely to perform additional service tasks without pay, and receive informal training from various sources.

To see the original source, click here.

Key Takeaways

Most findings for agency-employed and consumer-directed workers are the same.
The key difference between these two workforces comes from stress.
Consumer-directed workers report equal or more positive outcomes on stress and satisfaction.

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