Work-Life Differences and Outcomes for Agency and Consumer-Directed Home-Care Workers

This article examines the consumer-directed home care workforce, differentiating between consumer-directed and agency workers. The authors evaluated the working conditions, job satisfaction, worker demographics, ethnicity, and education of consumer-directed workers. The report found that consumer-directed workers face unique pressures, are more likely to perform additional service tasks without pay, and receive informal training from various sources.

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