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Respecting Diversity Is Essential for Long-Term Care Organizations

May 17, 2012

An article in the May/June issue of LeadingAge Magazine highlights the challenges and rewards involved with managing ethnic and religious diversity in long-term care organizations.

Written by Jane Sherwin, the article quotes several experts in the field, including PHI Organizational Change Consultant MariaElena Del Valle.

“Workforce diversity needs to be made a priority,” Del Valle says in the article. “We have to acknowledge that the world has changed.”

Del Valle highlights her experiences working with Independence Care System (ICS), a New York-based managed long-term care plan (and PHI affiliate).

“As ICS grows, so does the diversity of its population,” Del Valle says in the article. “There are Russians, Chinese, and Koreans, and the staff needs to be culturally competent, so the organization will seek to use existing staff personal networks to reach out to new employees that understand the language and the culture.”

To learn more about how PHI can help your organization address cultural diversity, check out the PHI Coaching & Consulting Services website.

— by Matthew Ozga

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