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SURVEY: CNA Care Hours Linked to Resident Satisfaction in Massachusetts

August 20, 2013

Massachusetts nursing homes that provide more certified nursing assistant (CNAs) care hours are linked to greater resident satisfaction, according to a survey of nursing home residents published in the August 2013 Health Affairs.

Residents living in facilities that provide 2.5 hours or more of daily CNA care per resident gave their nursing homes an average rating of 4.42 out of 5.

That score dropped to 4.09 out of 5 when the number of daily CNA care hours was fewer than 2 each day, the survey’s authors noted.

They also noted that overall resident satisfaction was highest when facilities were government-owned (4.58 out of 5). Private nonprofit nursing homes received a 4.39 rating, while for-profit facilities scored a 4.19 out of 5.

Researchers examined survey data from 2005, 2007, and 2009 in compiling the report.

— by Matthew Ozga

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