Detroit-Area LTSS Employer Partnership: Building stronger organizations through better communication
April 24, 2014
Tells the story of PHI’s Coaching Approach intervention at three Detroit-area long-term care organizations. The case study details how PHI trainers used a top-down approach to disseminate “coaching communication” skills throughout each organization. It also provides evidence that the training has improved communications at each location.
Caring for the Future
Our new policy report takes an extensive look at today's direct care workforce—in five installments.