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Consumer Perspectives on Quality Home Care

Report
September 1, 2012

This report presents survey results from more than 200 home care consumers. Many respondents said that home care workers made a huge positive difference in their lives. Additionally, some respondents expressed concern for workers’ low wages, saying that they likely contribute to the high turnover rates in the industry. The authors of the report recommend several ways that policymakers can improve home care jobs, thereby improving the quality of home care throughout the U.S.

To see the original source, click here.

Key Takeaways

Home care workers are critical to the quality of care and quality of life that consumers experience.
Consumers wanted choice, better scheduling, and more worker flexibility, training, and compensation.
Policy recommendations include more worker training, wages, and benefits; consumer choice; and background checks.
 
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