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THE NATIONAL DIRECT CARE WORKFORCE RESOURCE CENTERTHE NATIONAL DIRECT CARE WORKFORCE RESOURCE CENTER
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PHI National Policy Agenda: Quality Assurance

Report
October 1, 2011

State contracting standards and reimbursement methods are needed that reward providers for superior performance in improving job quality. Making workforce an explicit part of the CMS review processes is an important first step.

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Key Takeaways

Because direct care workers provide a majority of hands-on care, they have an out sized impact on care quality.
Despite the direct care workforce's impact on care quality, the current system doesn’t reward quality indicators.
Policymakers should reward superior performance through establishing indicators, standards, and reimbursement.
 
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