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Work-Life Differences and Outcomes for Agency and Consumer-Directed Home-Care Workers

Journal Article
August 1, 2004

This article examines the consumer-directed home care workforce, differentiating between consumer-directed and agency workers. The authors evaluated the working conditions, job satisfaction, worker demographics, ethnicity, and education of consumer-directed workers. The report found that consumer-directed workers face unique pressures, are more likely to perform additional service tasks without pay, and receive informal training from various sources.

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Key Takeaways

Most findings for agency-employed and consumer-directed workers are the same.
The key difference between these two workforces comes from stress.
Consumer-directed workers report equal or more positive outcomes on stress and satisfaction.
 
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