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Kezia Scales, PhD

Senior Director of Policy Research

As the Senior Director of Policy Research, Kezia Scales oversees PHI’s strategy for building the evidence base on policies and practices that improve direct care jobs, elevate this essential workforce, and strengthen care processes and outcomes. In her role, Kezia leads PHI’s own program of policy research and analysis, helps convene and catalyze research efforts in the broader field, and contributes to the design, implementation, and evaluation of PHI’s field-leading workforce interventions.

For more than a decade, Kezia has been studying and advocating for person-centered, high-quality long-term care with a focus on direct care workers. She has been published in a range of academic journals, including JAMDA, The Gerontologist, Public Policy and Aging Report, Journal of Applied Gerontology, and Sociology of Health and Illness, and she also disseminates research findings, policy recommendations, and best practices nationally and internationally through conferences, webinars, media outlets, and more.

Kezia currently serves on the Leadership Council of the National Consumer Voice for Quality Long-Term Care and the Board of Advancing Excellence. She is also a research advisor for the NIH-funded LINC-AD program, which aims to strengthen research in dementia care, and a number of other research initiatives across the country.

Kezia holds a PhD in Sociology from the University of Nottingham and an MS in Comparative Social Policy from the University of Oxford (England) and a BA in Sociology from Queen’s University in Canada. Prior to joining PHI in 2017, Kezia completed postdoctoral fellowships at the Center for the Study of Aging and Human Development and the School of Nursing at Duke University and at the Sheps Center for Health Services Research at the University of North Carolina-Chapel Hill. Kezia is based in Durham, North Carolina.

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