Success Across Settings: Six Best Practices in Promoting QCQJ

Due to low wages, limited benefits, inadequate training and support, and few advancement opportunities, many workers bypass direct care occupations. This means that long-term care providers face a growing workforce shortage, while operating in an increasingly competitive market where they must demonstrate higher quality outcomes with fewer resources.

Addressing these twin challenges requires evidence-based, cost-effective strategies for recruiting and retaining a workforce prepared to provide the best possible standard of care. For 25 years, PHI has worked locally and nationally to develop these types of strategies, with an eye to a “quality care through quality jobs” (QCQJ) framework.

This research brief highlights six PHI interventions, undertaken with diverse partners across different settings over the past decade, which demonstrated the success of our approach in recruiting, training, and retaining direct care workers while improving care outcomes.