The Difference Between Traditional and Coaching Supervision
Editor’s Note: This excerpt is from Growing a Strong Direct Care Workforce: A Recruitment and Retention Guide for Employers.
Across long-term care settings, supervisors play a pivotal role in employee retention. Like direct care workers, supervisors need proper skills training and preparation.
By learning to implement a person-centered “coaching” style of supervision, supervisors can significantly reduce disciplinary actions, boost worker satisfaction, and reduce turnover.
This approach can also improve relationships and care quality. It’s important to note that a coaching style of supervision focuses on supporting workers’ growth while also setting high standards for performance and accountability.
- Raise a performance problem.
- Describe the rules, and explain the consequences of breaking them.
- Offer or mandate possible solutions.
- Require compliance, and penalize non-compliance.
- Establish a trusting and respectful relationship with the worker.
- Raise a performance concern.
- Gather information from the worker’s perspective.
- Engage the worker in generating possible solutions.
- Help the worker commit to action steps.
In 2016, the Massachusetts Senior Care Association (MSCA) launched a pilot program in three long-term care systems to examine the effects of the
PHI Coaching Supervision® training on staff stability and satisfaction. PHI’s training emphasizes the core communication skills that are essential to good supervision, including active listening, self-management and self-reflection, and clear, non-judgmental communication.
Better relationships between supervisors and workers, improved problem-solving, reduced disciplinary actions, better relationships with clients, and a more supportive workplace culture.
How can long-term care providers improve their recruitment and retention? Read our new guide, where you can also find a list of citations.
- Source: Kahn, Karen. 2018. Improving Supervision for Frontline Jobs: A Massachusetts Case Study of Skilled Nursing Facilities. Waltham, MA: MSCA.