EXCEPTIONAL CARE & GOOD JOBS GO HAND-IN-HAND
PHI partners with direct care leaders, consumers, employers, and system partners to launch interventions and provide technical assistance to improve the quality of direct care jobs. We incorporate PHI’s Coaching Approach®, grounded in principles of connection, mutual respect, and collaboration, and an understanding that relationships are the foundation of both good jobs and quality care. Our workforce innovations foster supportive supervision and meaningful opportunities for direct care workers to grow and thrive.
Investing in the direct care workforce can strengthen your organization and your community, ensuring older adults and people with disabilities get the support they deserve. Your organization can realize real returns on investment, such as: increased retention, reduced staff replacement costs, and improved health outcomes for clients and residents.
PHI advises on recruitment and retention, and we conduct workforce job quality assessments (rooted in PHI’s Five Pillars of Direct Care Job Quality) to identify actionable solutions in partnership with the people closest to the challenges providers face: direct care workers themselves. We create entry-level, specialty, and advanced curricula and training programs, strengthen supervision and workplace communication, and help to build career pathways—all embodying our Quality Care through Quality Jobs vision.
