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Recruiting and Retaining a Diverse Direct Care Workforce: Key Considerations for Long-Term Services and Supports Providers

Brief
January 1, 2019

To meet client needs, long-term services, and supports, LTSS providers must be responsive to diverse cultural beliefs and values. One step toward delivering culturally competent LTSS is recruiting a direct care workforce that reflects many aspects of diversity, such as race, ethnicity, language, sexual orientation, faith, and country of origin. This brief includes approaches for inclusive hiring practices, supporting staff through an inclusive environment, and providing comprehensive training for direct care workers, supervisors, and administrators.

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Key Takeaways

Inclusive recruitment bolsters the organization’s cultural competence and service to diverse populations.
An inclusive environment helps individuals from diverse backgrounds feel understood and valued.
Training supervisors to work with diverse individuals can help them better support those they manage and mentor.
 
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